MIDI Designer Crashes on Start!

Question

VERY Rare Case

We've got thousands of users running without a hitch. This means that MIDI Designer starts several million times a year without problems. However, once in a great while, MIDI Designer crashes and can no longer start. If you're in this predicament, read on:

No seriously, my MIDI Designer won't start! Help!

 

Answer 1

Regardless of what the problem is, the solution is always the same. It requires a computer with iTunes attached to your iPad or iPhone.

Access via iTunes

Use Apps -> File Sharing and you'll see the MIDI Designer icon of the app that won't start. 

Before You Start

Drag all of the file under "MIDI Designer Documents"  to a folder on your computer to back them up.

Solutions

Easiest, try this first:

1. rename autosave.mididesigner to was-autosave.mididesigner
2. delete autosave-preset.xml
3. delete config.xml
4. try restarting

If that doesn't work, delete the app and download it again from the App store.

If your layout is causing the App to crash (e.g., you perform load layout and the App crashes) get in touch via Config -> Actions -> Email us. We can probably recover your layout.

Answer 2

Regardless of what the problem is, the solution is always the same. It requires a computer with iTunes attached to your iPad or iPhone.

Access via iTunes

Use Apps -> File Sharing and you'll see the MIDI Designer icon of the app that won't start. 

Before You Start

Drag all of the file under "MIDI Designer Documents"  to a folder on your computer to back them up.

Solutions

Easiest, try this first:

1. rename autosave.mididesigner to was-autosave.mididesigner
2. delete autosave-preset.xml
3. delete config.xml
4. try restarting

If that doesn't work, delete the app and download it again from the App store.

If your layout is causing the App to crash (e.g., you perform load layout and the App crashes) get in touch via Config -> Actions -> Email us. We can probably recover your layout.